Contact Fortune Clock Support

Where to start

Most questions have a faster answer than you expect. If it is about a bonus percentage, wagering on the welcome package, or which coins we pay out in, the FAQ on this site already covers it — a quick scan there often saves you the wait entirely. Anything account-specific, though, belongs with a human, and that is what the Fortune Clock support desk is for.

Live chat

Live chat is the quickest route and it runs around the clock, every day of the year. It is the right channel for a deposit that has not landed, a bonus that did not activate, or a game that froze mid-spin. Have your account name ready before you open the window — the agent will ask for it first, and having it to hand turns a two-minute exchange into a thirty-second one.

Email support

Email suits anything that needs documents or a record you can refer back to later: identity verification before your first withdrawal, a dispute over a transaction, or a detailed account query. Write from the address registered to your account, describe what happened in plain terms, and attach whatever the request needs. Our team replies in English and eight other languages.

What helps us help you

Tell us the payment method involved, the rough time the issue happened, and what you saw on screen. For crypto payouts, note the network you used. Verification is a required step before any first withdrawal, so sending clear documents early keeps things moving.

Players must be 18 or over. Gamble responsibly and only with money you can afford to lose.