Terms and Conditions

Licensing and scope of the agreement

Fortune Clock is operated under licence number 5536/JAZ, issued by Antillephone N.V. and supervised by the Curaçao Gaming Control Board. This agreement takes effect the moment you complete registration and remains in force until the account is closed by either party.

We may revise these conditions to reflect regulatory change, new payment arrangements or changes to the product. Material amendments are announced by email and by notice on the site at least fourteen days before they apply; continued play after that date constitutes acceptance.

It is your responsibility to establish whether online gaming is lawful where you live. Access from a jurisdiction in which our service is restricted is prohibited, and using a proxy or VPN to disguise your location is a breach of this agreement.

Registration, verification and account security

One account is permitted per person, household, IP address and payment instrument. Duplicate registrations will be closed, and any winnings generated on the additional accounts may be forfeited while the original deposits are returned.

All information supplied at registration must be accurate and kept current. Fortune Clock may request verification documents at any point, and we will do so before releasing a first withdrawal. Withdrawals stay pending until that review concludes.

You alone are responsible for the confidentiality of your password and for every action taken through your account. Notify support immediately if you suspect unauthorised access; until we receive that notice, activity on the account is treated as yours.

Accounts with no login, deposit or wager for twelve consecutive months are classed as dormant and may attract a monthly administration fee, charged only against a positive balance and never taking that balance below zero.

Deposits, withdrawals and balances

Funds must originate from an account held in your own name. Third-party deposits are rejected and returned, and payments from sources you cannot evidence as your own may be held pending investigation.

Withdrawals are returned by the same method used to deposit wherever the payment scheme permits. Requests are normally processed within twenty-four hours, after which settlement times depend on your bank or e-wallet rather than on us.

A deposited amount must be wagered at least once before withdrawal. Depositing and immediately withdrawing without genuine play may be treated as an attempt to use the platform as a money transfer service and will be declined.

Where a technical fault, display error or provider malfunction produces an incorrect result, the affected round is void and stakes are refunded. This applies whether the error operated in your favour or against it.

Bonuses and promotional offers

Each offer carries its own conditions covering the qualifying deposit, wagering requirement, maximum stake while a bonus is active, game weighting and expiry. Those specific terms sit alongside this agreement and prevail where the two differ on a point of detail.

Unless a promotion states otherwise, wagering must be completed before any related withdrawal, and a withdrawal request made while a requirement is outstanding forfeits the bonus and any winnings attributable to it.

Strategies designed to extract value without genuine risk — low-risk betting patterns intended to clear wagering, coordinated play across linked accounts, or stakes above the stated bonus maximum — will result in cancellation of the bonus and a review of the account.

Fortune Clock may decline to offer a promotion to any individual player, or withdraw an offer where it has been advertised in error, without being required to give a reason.

Limitation of liability, complaints and governing law

The platform is supplied as it stands. We do not warrant uninterrupted availability, and we are not liable for loss arising from network faults, device failure, scheduled maintenance or circumstances outside our reasonable control. Our aggregate liability in any dispute is capped at the balance in your account at the time the issue arose.

Complaints should first be raised with customer care, which will acknowledge receipt within forty-eight hours and aim to resolve the matter within fourteen days. Escalation to a manager is available if that response does not settle the issue.

If the internal process does not produce a resolution, you may refer the matter to the Curaçao Gaming Control Board under the complaints procedure attached to licence 5536/JAZ. We will cooperate fully with any review.

This agreement is governed by the laws of Curaçao. Nothing in it removes any mandatory consumer protection to which you are entitled as a resident of the United Kingdom.