Responsible Gaming at Fortune Clock

Our commitment as an operator

Fortune Clock operates under licence number 5536/JAZ issued by Antillephone N.V. under the supervision of the Curaçao Gaming Control Board (CGCB). A condition of that licence is that we place player welfare ahead of commercial targets, and we treat that obligation seriously rather than decoratively.

Every member of our customer care team completes training on recognising distress signals in chat and email conversations. Staff are instructed to slow a conversation down, offer cooling-off tools, and escalate to a senior reviewer when a pattern of concern appears — they are never rewarded for persuading a player to continue.

We do not send promotional material to accounts that have activated a self-exclusion, requested a marketing opt-out, or shown indicators of harm during an internal review. Suppression is applied across email, SMS and on-site messaging at the same time.

Players registering from the United Kingdom must be at least 18 years old. Age and identity documents are checked before withdrawals are released, and any account found to belong to a minor is closed immediately with all stakes returned.

Tools available in your Fortune Clock account

Deposit ceilings can be applied on a daily, weekly or monthly basis from the Responsible Play area of your profile. Tightening a limit takes effect at once; loosening one is deliberately delayed by a cooling period so the decision is never made in the heat of a session.

Session reminders display a quiet on-screen notice at an interval you choose, showing elapsed time and net position for that sitting. Many players find that a thirty or sixty minute prompt is enough to break an unbroken run of spins.

A short cool-off suspends access for twenty-four hours, seven days or one month. Self-exclusion runs for six months, one year or five years and cannot be lifted early under any circumstances, including by request to support.

If you would prefer not to configure these settings yourself, write to our support team and a case handler will apply the restriction on your behalf and confirm it in writing.

Signals that play may be drifting

Chasing a losing run with larger stakes is the single most reliable early warning. The urge to win money back quickly is a poor guide to stake size, and acting on it usually deepens the loss rather than reversing it.

Watch for the smaller habits too: playing longer than intended, becoming irritable when interrupted, hiding the extent of your activity from a partner, or logging in during working hours or through the night.

Financial indicators carry particular weight. Using an overdraft, a credit card, a short-term loan or money set aside for rent, council tax or food in order to fund play is a signal to stop and seek help, not a temporary cash-flow matter.

If two or more of these describe your recent weeks, apply a cool-off before your next deposit and speak with one of the organisations listed below. Acting early is considerably easier than acting later.

Protecting others in your household

Never store Fortune Clock login details in a shared browser, and never leave a funded session open on a device that children or other household members can reach. Accounts are personal and must not be operated by anyone other than the registered holder.

Filtering software such as Gamban, Net Nanny or K9 Web Protection can block gambling domains at device level, which is a sensible addition to an account self-exclusion if others use the same computer.

If you believe someone underage has accessed a Fortune Clock account, contact support straight away. We will freeze the account pending review and return any confirmed underage deposits in full.